1. Scope

This Refund & Return Policy (“Policy”) applies to all Orders made through www.bytr.com, operated by ALC MOBILE DIS TICARET LIMITED SIRKETI (the “Company” or the “Agent”).

The Goods are purchased by the Company from the Sellers specifically under the instruction of and on behalf of the Customer under international cross-border transactions.

Any and all capitalized definitions used by not defined in this Policy shall have the meanings given to them in the Terms and Conditions

This Policy is an intergarl part of the Terms and Conditions.

2. No General Right of Return

Due to the cross-border nature of transactions made by the Agent on behalf of the Customers within the Orders and the fact that Goods are purchased specifically for and in the name of the Customer, the Company does not offer to the Customer a general right of withdrawal or return of the Goods.

Orders, once confirmed by the Agent, are considered final and non-refundable, except as expressly stated in this Policy or in the Terms and Conditions.

This limitation does not affect the Customer’s statutory rights in case of defective, damaged, counterfeit, or lost Goods as expressly regulated below.

3. Returns for Defective, Damaged, Counterfeit or Lost Goods

3.1 Defective or Materially Non-Conforming Goods:

A return or refund may be considered where the Good is proven to be defective or materially non-conforming at the time of delivery.

To be eligible:

• The Customer’s inspection of the Goods on any defects and non-conformity shall be conducted upon delivery to the Customer as prescribed in section 2.20 of the Terms and Conditions;
• The defect / non-conformity must be reported within 14 calendar days of delivery;
• The claim must be supported by clear photographic and/or video evidence;
• The Goods must not have been used beyond what is necessary to identify the defect, in particular, the Goods must be unworn, unwashed, with preserved seals and factory labels.

The Agent reserves the right to request additional information or inspection of the Goods before approving any return or refund.

3.2 Damaged on Arrival

If the Good arrives visibly damaged as a result of outbound transportation, the Customer must notify the Agent within 72 hours of delivery of the Goods.

To be eligible:

• The Customer’s inspection of the Goods on visible damages shall be conducted upon delivery to the Customer as prescribed in section 2.20 of the Terms and Conditions;
• The claim must include clear photos and/or videos of the damaged Goods, the outer packaging, and the shipping label;
• The damage must not be caused by misuse or improper handling after delivery to the Customer.

Upon confirmation of the claim, the Agent may offer a replacement, partial refund, or full refund. Where shipping damage is confirmed, the Agent may cover reasonable return shipping costs or, at its discretion, waive the requirement to return the Goods.

3.3 Lost or Not Delivered Shipments

If an Order is not delivered due to confirmed carrier loss or confirmed delivery failure, the Customer must notify the Agent within 14 calendar days from the last available shipment tracking update.

The Agent will initiate an investigation with the carrier. If the shipment is confirmed lost or deemed lost under the carrier’s rules, the Agent will offer, at its discretion, either:

• A replacement shipment; or
• A full refund of the Goods via the original payment method.

Claims for non-delivery will not be accepted where tracking information confirms successful delivery, unless supported by verifiable evidence.

If the Order is not delivered or lost due to reasons attributable to customs authorities, the Agent is not responsible for such non-delivery or loss and in no event shall be treated as breaching any of its obligations and no liability measures could be applicable against the Agent.

3.4 Counterfeit or Authenticity Claims

As a general notice, considering that the Agent is not a seller of the Goods and purchases relevant Goods for and in the name of the Customer, the Agent is not responsible for counterfeit or authenticity of the Goods delivered to the Customer under the relevant Order and any claims related to counterfeit or authenticity of the Goods shall be addressed directly to the relevant Seller. In the meantime, the Agent grants the Customer with the following right to apply to the Agent with the relevant counterfeit or authenticity claim: if the Customer believes that a Good is counterfeit or not authentic, the claim must be submitted within 14 calendar days of delivery to the Customer and must be supported by reasonable evidence.

The Agent may request the Goods to be returned for inspection. If the Good is confirmed to be counterfeit or not authentic, the Agent will provide a full refund of the Goods and will cover reasonable return shipping costs.

4. Exclusions

Returns or refunds shall not be accepted for:

• Goods refused, delayed, or seized by customs authorities;
• Goods requiring local certification, registration, or conformity procedures (including EAC);
• Minor deviations in color, packaging, or appearance;
• User-related issues such as indication of incorrect address, failed delivery attempts, or non-payment of customs charges, etc.;
• Goods damaged after delivery or due to improper use.

5. Return Process

If a Good’s return or refund claim is approved:

• The Agent may offer replacement, partial refund, or full refund at its discretion depending on what option is more appropriate considering the nature of the claim;
• International return shipping, customs, and related costs shall be borne by the Customer and are not compensated by the Agent unless otherwise agreed in writing;
• Refunds, if approved, shall be processed via the original payment method.

Any claims related to defective, damaged, counterfeit or lost Goods that are submitted by the Customer beyond the periods specified in this Policy, are rejected by the Agent and no liability measures could apply against the Agent for such rejection.

If the Agent decides to make refund under the Customer’s claim in accordance with this Policy, such refund is made within periods of time prescribed in the Terms and Conditions.

6. Customs and International Returns

The Agent is not responsible for:

• Return delays caused by customs authorities;
• Additional duties, taxes, or storage fees imposed during return shipments;
• Goods lost or damaged during international return transit.

Goods held or blocked by customs authorities may be deemed non-returnable.

7. Abuse Prevention

The Agent reserves the right to reject claims that are abusive, repetitive, fraudulent, or unsupported by sufficient evidence and no liability measures apply against the Agent in case of such rejections.

8. Governing Law

This Refund & Return Policy is governed by the laws of the Republic of Türkiye without prejudice to mandatory provisions of applicable law on consumer protection that may apply to relations with the Customers (if any).

9. Language Priority

This Policy is drafted in English. Russian translations are provided for informational purposes only. In case of discrepancy, the English version shall prevail.

10. Contact

All return or refund requests as described in this Policy must be submitted via email:

info@bytr.com