How can I track my order?

You can track your order anytime by logging into your account and heading to the 'My Orders' section. You'll also receive email and SMS notifications to keep you updated every step of the way!

I made a mistake in my order, what should I do?

We recommend double-checking everything before completing your purchase, as we're unable to make changes once your order is placed. If you're unsure about something, feel free to reach out to our customer support team before placing your order — we're happy to help! 😊

Can I cancel my order?

We'd love to help, but once payment is received, our team gets to work right away — purchasing your product and initiating the customs and export process to get it to you as soon as possible. Because things move quickly on our end, we're unfortunately unable to process cancellations once this process has begun. That's why we recommend double-checking your order before completing your purchase!

How do I create an account?

It's quick and easy! Just follow these steps: 1. Click on 'Sign In / Sign Up' on the homepage. 2. On the next page, click 'Sign Up Now.' 3. Enter your email address, phone number, and passport number. (Please note: your passport number is required to complete checkout.) 4. Fill in your first and last name, then click 'Sign Up.' 5. You'll receive a verification email, make sure to confirm it before logging in, as your registration won't be complete until your email is verified.

Can I update my account information?

Yes! You can update your details anytime from your Profile page.

How do I change my password?

You can update your password anytime in just a few steps: 1. Click on your username at the top of the page. 2. Select 'Change Password' from the dropdown menu. 3. Enter your current (or temporary) password, then your new password, and click 'Change Password.'

I forgot my password. What should I do?

No worries, it happens! Here's how to reset it: 1. On the 'Sign In' page, click 'Forgot Password.' 2. A new password will be sent to your email address. 3. Log in with your new password, and if you'd like, you can change it straight away afterwards.

I'd like to reactivate my cancelled account. What can I do?

Unfortunately, cancelled accounts cannot be reactivated. But don't worry, you can easily create a new account using the same email address or phone number through our website or mobile app and pick up right where you left off!

How is my personal information used?

We take your privacy seriously! To find out how we collect, use, and protect your personal information, check out our full Privacy Policy here: https://bytr.com/en/ru/privacy-policy If you have any further questions, feel free to reach out to us at support@bytr.com.

Are the products authentic?

Absolutely! All products are 100% authentic.

Which websites can the link be added from?

Good news! You can order from any platform or website that operates in Turkey and delivers within Turkey! Just send us the product link and we'll take care of the rest, getting it to you as quickly as possible.

Can I make changes to my order?

Since we purchase products on your behalf, we're unable to process exchanges or changes after the order is placed. That's why we added a final confirmation step before you complete your purchase, just to make sure everything is right! Once the order is placed, the product is entirely yours.

Can I cancel my order?

We'd love to help, but once payment is received, our team gets to work right away, purchasing your product and initiating the customs and export process to get it to you as soon as possible. Because things move quickly on our end, we're unfortunately unable to process cancellations once this process has begun. That's why we recommend double-checking your order before completing your purchase!